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Yahoo! Inc. (NASDAQ:YHOO) Launches New Customer Care Center

Yahoo! Inc. (NASDAQ:YHOO) executive joined local and state elected officials to introduce new customer care and data center based in New York. The center in Lockport provides world-class customer support and additional capacity for its user and product experiences. Also, it will result in additional jobs of over 100 at the Lockport data center facility. It was commenced in 2009, and is known in the industry for its energy-efficient design.

The expert view

Rich Kropfl, who is VP of Data Center Operations at Yahoo! Inc. (NASDAQ:YHOO), said that the new center is another step forward in mutually rewarding partnership between the Western New York Communities and Yahoo. The company invested over half a billion dollars in the region since it ventured into Western New York in year 2009.

He added that it was the support of state and local leaders that positioned the company for strong success in the region. The various factors like temperate weather, access to hydropower, business-friendly environment and talented workforce works as strong base for association between the two groups.

The team and support

Catherine Card who is the VP of Customer Experience at Yahoo, said that the company is proud to extend its customer care team in the region. They are committed to offer best experience and multi-channel support to users. The growing and talented team represents a great opportunity for local talent to begin their careers with Yahoo.

Andrew Cuomo, the State Governor of New York, said that the expansion of Yahoo’s operations is proof that the region is expanding. It brings over $150 million of capital investment and 115 new jobs to Western New York. It complements the various facilities available including low-cost hydropower, world-class universities and dedicated workforce. The completion of center supports the advancement of the high-tech economy in the Western New York and emphasizes the value of the Niagara Power Plan.

Published by Alan Masterson

Alan has over 25 years of trading experience in the U.S. equity markets. He began his career in finance working on a program trading desk specializing in over-the-counter stocks. His career progressed from that point to his current position as senior trader on an institutional trading desk. In the evenings, Alan teaches economics at a local community college. He has contributed articles to various publications over the last six years, including feature articles for an economics magazine and various financial blogs. You may contact Alan via his email ( or his Google+ page (

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