salesforce.com, inc. (NYSE:CRM) has introduced what the technology world describes as the community cloud. It is a tuned up version of the cloud and has also been described it as the next generation cloud.
Cloud technology has continued to grow and become a sensational technology for many businesses. More people continue to be captivated by the concept behind it as well as the possibilities that come with it.
Online societies have been using the cloud as a platform to link partners and employees as well as giving customer service a push. This is the exact strategy that Salesforce incorporates in its daily business. The company has introduced a new generation cloud service that incorporates some new features. Some of these new additions include the ability to target recommendations, linking with Google drive, and a reviewed community builder.
Although these additions are not revolutionary, they are important tools for the company to maintain a present online community environment. According to the company’s marketing senior vice president, Mike Stone, Salesforce achieved the feat by bringing together a cluster of records with an elaborate task system.
To put it into simpler terms, it involves bringing together the ability to access files and work beyond just having social chats. Along with the new additions, Salesforce will incorporate a form of social intelligence which will make the whole experience more realistic and user-friendly.
The aim is to bring together the resources to create a smart social system that will provide the best user experience. For example a person who needs a particular service can get direct suggestions from individuals who deal with a similar line of products or service. Additionally the network can provide suggestions where one can access the particular product or service.
As further efforts to allow users to harness cloud technology, salesforce.com, inc. (NYSE:CRM) has integratedit’s community network with Google drive. This will allow it to widen the scope and open up more possibilities in the future.
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