Boston, MA 04/09/2013 (wallstreetpr) – China’s state owned radio has criticized on the after sales service of the surface tablet of the Microsoft Corporation (NASDAQ:MSFT) (current $28.59, down by 0.38%). This criticism was similar to that of the Apple Inc (NASDAQ:AAPL) (current $426.21, up by 0.71%) which was being targeted the past month. The China National radio reported the day before that the company which made the surface tablet the surface Pro must follow the rule of the nation that every notebook computer should have at least one year repair warranty for the whole device and atheist two year warranty for the main parts as compared to the rule of the company of giving just one year warranty for both the cases.
A Beijing based spokeswoman of the Microsoft Corp. (NASDAQ:MSFT) said that she could not immediately comment on this report and have to look into this matter and talk to the higher officials before giving any view or report. The author of the book “The Party Line: How the Media Dictates Public Opinion in Modern China” Doug Young said that the criticism which is being done by the China National Radio may be just the opening shot against the world’s largest software maker as similar to what the Apple faced the past month. After a report by the China Central Television on 15th March criticized the customer service of the Apple Inc (NASDAQ:AAPL), the newspaper the People’s daily published more than 15 articles on this very subject. Young said that “It sounds potentially worrisome; it looks a copycat of the whole Apple thing”. He even said that China National Radio “is trying to jump on the same bandwagon”.
Moreover he even said that most of the western companies already provided much better after sales services than the companies which are China based. Tim Cook, the chief executive officer of the Apple apologized to the consumers in China for their poor customer service on the date April 2 after two weeks of being lambasted by the state run media for the arrogance and the customer service which is really very poor. Pan Yi, a renowned reporter of the China National Radio said that they looked into the story only after there were a lot of complaints from the consumers. The story is fully genuine and not self made.
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