Google (NASDAQ:GOOGL) has announced an expansion of internal content moderations practices requiring employees to moderate their resources and undergo training actively. This comes as the discussion gets heated, and employees continue to work from home.
Increase in flagged racists posts necessitating the expansion of content moderation policies
In recent weeks the company has witnessed a rise in flagged posts for abuses and racism on its message boards. This is according to a recent blog post from the company’s internal community management team. The community management team attributed the increase to the growing working from home and the rise of tough conversations.
The search engine giant started content moderation last year, barring employees from making insulting, demeaning, or humiliating statements to colleagues or business partners. Also, they discouraged employees from taking part in raging conversions regarding politics or developing news. Google now wants all the owners of its 75 discussion groups to undergo moderation training so that they can actively monitor the channel and ensure there are inclusive conversations.
Google pointed out that problematic discussions are going on Dory, its question proposing a system used at live meetings and events as well as the Memegen, the internal meme platform, and generator.
Google wants to address the challenges in emerging discussions
The internal blog indicated that the world is currently complicated, and tension continues to grow regarding occurrences. The company stated that tension has continued to grow for the Black+ community and Asian Googlers with the COVID-19 and Hong Kong protests. This is worsened by social isolation, the pressure of working from home, and caregiver roles, requiring a welcoming workspace.
These latest efforts show that the management is trying to please employees with open and transparent discussions. At the same time addressing divisive conversations as employees work from through 2021. In August 2019, the company created a policy cracked internal political discussions signaling a shift in culture. However, some employees pushed back on the restrictions indicating that they were bad.