Verizon Communications Inc (NYSE:VZ) remains a company that takes customer experience with the seriousness that it deserves, which is why it has decided to recall about 2.5 million hotspot devices. The company realized how the lithium-ion battery could overheat, generate fire, and recall all those devices. It feared that the overheating could cause a fire outbreak and thus made a move.
The Ellipsis Jetpack mobile hotspots happen to be in jeopardy following the recall. Franklin Wireless Corp happens to be the hotspots’ importer, and it sold it out in 2017. Sources show the affected models being MHS900LPP, MHS900LS, and the MHS900L.
The company’s spokesperson has disclosed details about the recall. He outlines the total number of the recalled devices currently in use, showing the figure standing at about 1 million.
Verizon made a well-informed decision, according to sources. The company made its decision after considering about 15 reports showing the hotspots overheating. The business relied on six reports showing the fire damage incidences to make its conclusion. Those incidences entailed incidences of fire, flooring, bedding incidents. It also spoke about minor burn injuries in its statement.
The outbreak of the Covid-19 pandemic has created significant shifts in different fields. For example, the recall has been triggered when a significant number of consumers are showing great dependency on hot spots to complete the stay-at-home orders. Reports show how some of the schools supplied hot spots to their students to facilitate learning.
Sources show remote learning becoming the latest trend. The recall notice speaks out on the various changes and communicates to parents about their obligations. For example, parents need to get in touch with schools to get a replacement. However, this directive only applies to those parents that got hot spots in those schools where their children learn.
Verizon also discloses details about its move to send out a software update to several powered-on hotspots. The company says that all those hotspots will help a lot in dealing with the overheating risk. The recent update provides details about the hotspot’s charging. It is inappropriate to charge in the course of the powered-on session.