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Alibaba Group Holding Ltd (NYSE:BABA) Handled The COVID-19 Crisis Better Than Amazon.com Inc. (NASDAQ:AMZN)

E-commerce giants Alibaba Group Holding Ltd (NYSE:BABA), Amazon.com Inc. (NASDAQ:AMZN), and JD.Com Inc. (NASDAQ:JD) have been on the spotlight regarding on how they have handled the COVID-19 crisis with some handling it better than others.

Amazon drawing criticism on the handling of COVID-19 situation

Although these e-commerce giants are different, all of them have nevertheless had to respond to the pandemic. However, Amazon has been criticized heavily because of lawsuits, protests, and COVID-19 related deaths with Alibaba and JD.Com reporting none of these. JD.Com and Alibaba have indicated that they had no COVID-19 related deaths of warehouse workers, but Amazon has reported around eight.

The Chinese e-commerce moved swiftly and instituted safety measures at their warehouses following the outbreak of the pandemic. On the other hand, Amazon had been slow in responding, and critics have dubbed its wares as COVID-19 breeding grounds. The Seattle-based Amazon has created a coronavirus blog where it has been posting updates daily regarding its responses to the crisis.

Chinese companies not criticized much

A lot of questions are asked about Amazon compared to the likes of Alibaba and JD.Com. But that is not to say that the situation in the Chinese giants is perfect. This is because it is not easy to get a true picture of what goes on in Chinese companies. After all, Chinese workers do not speak against employers. This is also because there is no much media scrutiny on the Chinese companies compared to Western world firms.

Amazon has been implementing various measures such as disinfectant spraying, social distancing, and temperature checks, among others, to protect workers. But this is a little too late considering the Chinese counterparts instituted these measures immediately they learned about the virus.

Alibaba, JD.Com, and Amazon have embarked on aggressive recruitment following the COVID-19 pandemic. Amazon seems to be the most hit, and in March, it was seeking to hire around 100,000 workers to deal with the demand surge of online orders. Amazon said that in Q2, it would use around $4 billion in handling the COVID-19 crisis.

Published by Lisa Ray

Lisa has a Bachelor of Arts in journalism from Purdue University and 3 years of experience in the publishing field.

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